TAG SOLUTIONS EARNS "WORLD CLASS CUSTOMER SATISFACTION"
DESIGNATION FROM SHORETEL
Company posts average customer satisfaction score of 93 percent over the past 12 months.
Albany, NY (August 7, 2007) TAG Solutions, a leading provider of data, voice and technology infrastructure services to businesses and organizations throughout Upstate and Central New York, announced today that they have been recognized at ShoreTel's Annual Partner Summit for delivering "World Class Customer Satisfaction". This designation results from client satisfaction surveys conducted by ShoreTel after TAG Solutions installs a new ShoreTel IP telephony system.
During the reporting period from May 1, 2006 through April 30, 2007, TAG Solutions posted an average customer satisfaction score of 93 percent, ranking the firm in the top 5 percent of more than 400 ShoreTel partners worldwide. The score reflects a world-class level of professionalism and customer care in network assessment, system design, project management, end-user training and post-sale follow-up.
"We are thrilled about our record of customer satisfaction and are proud to be a ShoreTel partner," said Steve Fredette, vice president and general manager of TAG Solutions. "Achieving this customer satisfaction rating underscores our unwavering commitment to our clients, and reflects TAG Solutions' promise to ensure our team has world-class products and services to meet their diverse needs."
"It is partners like you that insure that our customers are not only satisfied, but delighted with ShoreTel's products and services," said Joe Vitalone, vice president of sales for ShoreTel. "Our mission has always been to deliver innovative products that deliver real business solutions to our customers, ensuring that they are delighted with their phone system. Working with superb channel partners such as TAG Solutions helps us fulfill this mission."
ShoreTel Pure IP telephony systems provide customers with a number of key benefits, including ease of use, manageability and lower total cost of ownership than alternative solutions. ShoreTel's distributed software architecture and switched-based hardware platform extend enterprise-class voice services to every office and outpost, keeping employees fully connected wherever they go.
TAG Solutions was established in 1991 to meet increasing demands for sophisticated and economical business communications products and services. In 2006, the company was named "Small Business of the Year" by the Albany-Colonie Regional Chamber of Commerce, TAG Solutions was listed as one of Fortune Magazine's "Fastest Growing Companies" for three consecutive years.
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