Managed IT Services
Whether it's wireless networking, device management, backup and disaster recovery planning, or any other information technology needs, TAG Solutions offers a full suite of managed IT solutions and 24/7 support to keep your business technology running at all times.
How TAG Solutions is Different
The typical MSP in Albany still operates using a break/fix model: waiting for issues to occur before responding with short-term fixes. This approach often leads to recurring problems, unexpected downtime, security vulnerabilities, and unpredictable IT costs.
It’s also common for technicians at these providers to juggle multiple roles, limiting deep expertise and slowing response times when critical systems are impacted.
At TAG Solutions, we handle things differently. We take a proactive approach to managed IT services. Instead of reacting to problems, we work to prevent them through continuous monitoring, dedicated specialists, and strategic IT planning.
Our service model is built around five Delivery Areas, ensuring every aspect of your IT environment is managed by experts, resulting in greater reliability, stronger security, and technology that supports long-term business growth.
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Centralized Services – Prevent Issues Before They Happen
Our Centralized Services team are at the forefront, ensuring that proactive measures are being taken to avoid any surprises or problems in the future. The experts in this area spend their time patching, updating, and ensuring that our customer's hardware is stable and running the way it should be, which means fewer customer calls to our Support Desk. Additionally, they are the first line of defense whenever a new threat or challenge emerges that could impact our customer's IT infrastructure to ensure minimal, if any, business interruption.
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IT Support/Help Desk - Fast, Friendly IT Help When You Need It
Our Albany based Support Desk provides fast, friendly, and highly responsive IT support whenever you need it, making issues simple to resolve and easy to move past. From quick fixes like password resets to complex software and hardware problems, our local team is easy to work with and focused on getting your employees back to work quickly. With a tiered support structure, every request is handled by the right expert, ensuring clear communication, quick resolutions, and minimal downtime.
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Professional Services - On-Site & Infrastructure Expertise
Our professional services team provides hands-on, on-site IT support for installations, upgrades, and complex infrastructure projects. From server deployments and system migrations to Wi-Fi optimization, hardware setup, and decommissioning, our technicians work with businesses to ensure every project is implemented correctly and efficiently. They also guide your team through hardware and software changes, or upgrades to make transitions smooth and stress-free.
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Network Administration/TAM - Risk Reduction & Optimization
Your dedicated TAM or Technology Alignment Manager, performs comprehensive review of your IT environment to identify risks, inefficiencies, and opportunities for improvement. Each assessment is measured against over 500 proven IT best-practice standards, identifying end-of-life technology, performance upgrades, potential hardware failures, and security or compliance gaps. These findings are then turned into clear, strategic recommendations by our vCIO, helping you reduce risk, improve performance, and align technology with your business goals.
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Virtual CIO (vCIO) – Strategic IT Leadership
Your vCIO works directly with your leadership team to align technology investments with business goals through clear roadmaps, budgeting, and long-term planning for 1, 3, and 5 years ahead.
Ready for a more strategic approach to IT?
Managed IT Services Offerings
Our services keep your IT infrastructure up to date and reliable, making sure that your business can run without worrying about downtime or technical issues. Services can be consumed a la carte as needed or as a predictable, fixed monthly fee.
Try our services risk free…you can cancel within 90 days without penalty!
- Proactive Solutions
Prevention-first approach to IT management. - Predictable Results
Fixed monthly fees with no surprises. - Routing and Switching
Network infrastructure management. - Standards Library
700+ point inspection standards. - Full Suite of IT Services and Support
Complete technology solutions. - IT Roadmaps
Strategic planning for 1/3/5 years. - Backup and Disaster Recovery
Business continuity protection. - Cloud Services
Modern cloud infrastructure solutions. - 24/7 Monitoring and Support
Round-the-clock technology oversight. - Wireless Networking
Secure and reliable Wi-Fi solutions. - Virtualization Services
Server and desktop virtualization. - Device and License Management
Complete asset tracking and compliance.
Why Capital Region Businesses Love Working With Us
6 Things We Do Better
- Guaranteed Outcomes
Instead of operating in a reactive (break/fix) model, where we only respond when something breaks, we make sure everything is secured proactively so that the chance of network downtime is eliminated, and companies can stay up and running. If issues do arise, we work to resolve them as quickly as possible, but with guaranteed outcomes, those moments of downtime should be eliminated. - Expertise and Experience
Everyone at TAG Solutions is an expert in their specific job area. We don't expect our employees to operate in a variety of departments because we want to ensure that everyone our customers interact with is the best possible person to assist them. No matter what our customers need, we want to ensure that we have the best expert for the job. - Processes and Procedures
We have very specific processes and roadmaps that guide every aspect of our organization. We perform a 700-point inspection at every customer location and use that data to develop a technology plan to fits every customer's needs. Our TAM will make recommendations to bring all aspects of our customer's IT infrastructure up to date, reliable, and secure. - Strategic Partnership
We also offer a strategic partnership not only through our TAM, but by giving our vCIO a seat at the table. Most SMB cannot afford to hire a full-time vCIO, but there is still a need for one to create and implement strategic roadmaps and plans for 1/3/5 years down the road. We want to make sure our customers aren't just set up for success right now, but that they are set up with technology that will continue to grow with their business. - What is Your IT Risk Score?
We believe you should know exactly where you stand. That is why we generate a comprehensive IT Risk Score for every single client. We audit your environment against industry standards to identify vulnerabilities in security, backup, and infrastructure. We translate technical data into a simple score that allows us to measure your risk profile and track improvements over time. - Strategic IT Road Mapping
No business owner likes surprise invoices. We replace guesswork with a clear, documented IT Roadmap. By reviewing your Risk Score and business goals, we create a 12- to 24-month technology plan for your business. This roadmap helps you accurately budget for upgrades, replacements, and new initiatives, ensuring your IT strategy remains aligned with your business growth.
Managed Services Guarantees
Our managed IT services provide instant access to the friendliest and most knowledgeable technicians and experts for an affordable, fixed monthly fee. Try our service risk free for 90 days without penalty! Your computer network will be faster and more reliable than ever before. The program provides organizations with four guaranteed outcomes:
- Increased Productivity
Slow computers, technology outages, virus outbreaks and other Information Technology "Noise" greatly impacts the overall productivity of an organization. Employees require dependable computers, laptops, and connectivity to get their jobs done. TAG Solutions will reduce the amount of reactive, unannounced, and disruptive IT incidents by 50% or more. - Reduction of Risk and Downtime
Information Technology introduces tremendous amounts of risk to most organizations. There are Accidental Risks, Environmental Risks, Technical Risks and Cybersecurity Risks that if recognized can cause catastrophic consequences. TAG Solutions will continuously align device configurations, network architecture, and the overall technology environment to industry best practices and standards. The alignment process will create awareness of risk and then reduce overall risk. - IT Strategy and Roadmaps
It is imperative to align Information Technology Strategy with Organizational strategy. Business decisions made about computing systems can have a significant impact on an organizations ability to conquer strategic objectives. TAG Solutions will create an IT strategy and provide a tangible roadmap to achieve future success. - Information Technology Budget
Many organizations spend 7% or more of revenue on Information Technology related expenses. Every dollar invested in technology must be invested with intent and purpose. Wasteful spending is simply unacceptable. In addition, investments must be planned for in advance. It is a travesty when organizations are forced to deal with immediate or surprise IT expenses. TAG Solutions will create and maintain an IT budget that eliminates surprise IT expenditures and aligns investments with organization strategy.
Why TAG Solutions?
For over 30 years, Capital Region businesses have trusted TAG Solutions as a strategic technology partner delivering reliable, proactive Managed IT Services in Albany.
Unlike reactive break/fix providers that wait for problems to happen, TAG Solutions prevents downtime, security threats, and costly disruptions through continuous monitoring, advanced cybersecurity, and strategic IT planning.
We provide cutting-edge IT solutions across managed services, cybersecurity, and unified communications, aligning your technology with your business goals today, tomorrow, and for years to come.
