Stop Managing IT, Start Managing Growth

Unpredictable costs and downtime aren’t just annoying, they are profit leaks. We align enterprise-level technology with your business goals, securing your data and your bottom line.

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Albany’s Leader in Managed IT Services

Managed IT Services

Let us give you the peace of mind you deserve.

Cybersecurity

Let us help you keep your company’s data safe.

Unified Communications

We'll make sure your communication needs are met.

AI

We unify your data, eliminate silos, and deploy tailored AI solutions.

4 Strategic Pillars That Separate TAG Solutions From Standard IT Support

IT Strategy Aligned with Business Outcomes. Most IT firms operate on a "break/fix" loop, they only talk to you when something is broken. We operate on a Business Alignment model. You are assigned a dedicated Virtual CIO (vCIO) and a Technology Alignment Manager (TAM) whose sole jobs are to ensure your technology drives your organizational goals. We provide you with a clear IT Roadmap and regular strategy meetings to manage cost drivers and forecast budgets, ensuring technology is an investment that yields returns, not just a line-item expense.

Quantifiable Risk Reduction & The "Risk Score". "Peace of mind" shouldn't be a vague feeling; it should be a metric. Using our specialized operating framework, we audit your environment against hundreds of best-practice standards to generate a tangible Risk Score. We don't just "watch" your network; our in-house cybersecurity team actively manages your liability. We show you exactly where your risks lie, from compliance to security loopholes, and give you a step-by-step plan to lower that score, keeping your name out of the headlines.

Operational Maturity: Separating Support from Strategy. In typical IT firms, the person fixing a printer is the same person trying to plan your server migration. This creates chaos. TAG Solutions utilizes a mature operational model that strictly separates Proactive Standards from Reactive Support.

  • Reactive: Our Service Desk fixes day-to-day issues fast.
  • Proactive: Our Centralized Services and TAMs work silently in the background to align your standards before issues arise. This structure ensures your long-term goals are never held hostage by daily fires.

Contractually Guaranteed Uptime. We don't just promise effort; we promise results. While other outsourced IT providers offer vague "satisfaction guarantees," we put our skin in the game. If you follow our remediation recommendations and align with our standards, we include uptime guarantees directly in your contract. We are so confident in our process that we share the financial risk of your operational stability. If we don't deliver, we pay the price, not you.

See what other business owners are saying about us…

I Wanted To Take A Minute To Tell You How Wonderful It Is To Have Dave In Our Lives

He’s been invaluable especially during this sleep install and it’s been very challenging at times. You can see the knowledge that he has, and he is also responsive, follows through, and in general is great to work with. We wouldn’t be opening the sleep center on time on Monday without his assistance. Thanks for giving him the time to do this right, we appreciate it.

Karen J. Operations & Billing Manager

Tag Has Been An Amazing Partner

I would like to send a big THANK YOU for all you have done to keep us going through the Pandemic and our normal everyday operations. Being able to utilize the N-Central platform to enable a remote workforce quickly was a major benefit TAG Solutions provided us. TAG has been an amazing partner and you have helped make 2020 a success.

William H. VP of Information Technology

I Couldn’t Ask For A Better Effort From Tag

I want to thank your entire team and especially your desktop support team for the great job you are doing, and the excellent response times we are getting, even while “hellzapoppin” during this transition. I couldn’t ask for a better effort from TAG. The difference between this and what I had before – night and day. Thanks, and keep up the great work!

Bert S. CFO

Why TAG

Started in 1991, TAG Solutions is a premier IT security firm and a complete technology solutions provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Albany NY. Our team of talented IT professionals can solve your IT nightmares once and for all.

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